Tag: CRM
Areas of application of field services
The industries in which this service management is most commonly used include:
- Utilities (gas, water, electricity)
- Healthcare
- construction industry
- Real estate and property maintenance
- telecommunications
Here are some areas of application:
- Utilities (gas, water, electricity)
Among other things, utility website companies have to ensure continuous operation, minimize the number of failures, maintain costly devices and networks, manage large teams of employees and comply with numerous legal requirements.
For such companies, FSM solutions are particularly helpful when it comes to dispatching engineers and specialists for repair work and inspections, to remotely monitor devices or to create work plans or resource overviews.
- Healthcare
Field service is essential in healthcare. It is required, among other things, to keep patient records up to date and to organize the use of specialist staff in outpatient care. With an field service management software solution, patient safety can be guaranteed because it facilitates the maintenance of medical devices, the documentation and completion of tasks, the tracking of device usage, compliance with legal requirements and the creation of forms and documents.
- Construction
Long-term projects, numerous stakeholders, and different types of equipment are typical of the construction industry. Here, FSM solutions are used to update work orders in real time, ensure the availability of the necessary equipment, supervise technicians, plan the various tasks of teams, record expenses and create checklists for inspections and certifications.
- Real estate and property maintenance
In real estate and property maintenance, several projects can run at the same time, which are carried out by different specialists. With a field service solution, activities such as gardening, cleaning or repair services can be better organized, different work orders can be planned more efficiently and all administrative work can be centralized.
- Telecommunications
Telecommunications companies can use a CRM system for field service to dispatch employees, monitor the infrastructure, provide technicians with the information they need, and deal with customer problems more efficiently.
